1. GENERAL

As a data controller, we have a legal obligation under gambling regulations to process players' personal data to allow them to participate in games and provide them with ancillary services. This Privacy Policy explains what personal data we collect from players, why we collect it, and how we use it.

If you have any questions regarding this Privacy Policy or the protection of your personal data, please contact our Data Protection Officer at: contact(@)cazino-big.com

By registering as a player on the website, you confirm that you accept this Privacy Policy. If you do not agree with the terms of this Privacy Policy and do not wish to provide us with the personal information we require, please do not use this website.

Please note that this Privacy Policy constitutes an agreement between you and the Company. We may periodically modify this Policy. Although we do our best to inform you of such changes, we recommend that you regularly review this Privacy Policy. Your continued use of the Website and/or its services signifies your acceptance of this Privacy Policy.

2. INFORMATION WE COLLECT

The personal information we may request, use, and process includes, but is not limited to:

a) All information you provide by filling out forms on our registration pages, as well as any other data you provide via the website or email (such as first and last name, date of birth, email address, phone number);

b) Correspondence exchanged with us via the website, email, internet chat;

c) Transaction history on the player's account, whether conducted on the website or by any other means;

d) Login credentials and connection-related information, such as traffic data, IP address location, browser and device information, connection histories, and any other similar information recorded by our system;

e) Documents and evidence reasonably requested by us to verify your account, process deposits or withdrawals, and perform anti-fraud checks (on our own initiative or in accordance with applicable law). These may include passport scans, payment slips, bank statements, etc.

f) Participation in surveys or any other customer evaluations we may conduct from time to time.

3. HOW WE USE YOUR INFORMATION

We process the personal information we collect from you to provide our services. In particular, we will use your data for the following purposes:

a) Processing your bets and transactions. This includes your use of credit card and online payment systems;

b) Providing you with games and other ancillary services you seek on our website;

c) Providing customer service, for example, to help you create and manage your account;

d) Identifying and performing necessary verifications;

e) Providing registered players with information about our promotional offers, or providing promotional information from our selected business partners, associates, and affiliates (only if players have expressly consented to receive such commercial material);

f) Complying with legal obligations, including anti-money laundering and anti-terrorism financing laws;

g) Monitoring and investigating transactions to prevent fraud, abuse of the terms and conditions, money laundering, and other illegal or irregular gaming activities;

h) Analyzing customer trends through market studies (participation in such surveys is not mandatory and you can always choose not to participate);

i) Conducting research and statistical analysis of collected data.

4. MARKETING COMMUNICATION

Unless you have opted out of receiving promotional material, we may use your personal information, including your email address and phone number, to send you commercial communications about products, services, and promotions. This may include information about the products and services of our business partners, such as casino game operators.

You can decide at any time to stop receiving this commercial and advertising material. Simply adjust the settings of your player account or contact our customer service at contact(@)cazino-big.com.

Please also note that by accepting any prize or winnings from us, you consent to the use of your name and/or nickname for advertising and promotional purposes without additional compensation, unless prohibited by law.

5. COLLECTION OF YOUR PERSONAL INFORMATION

We do not collect any personal information about you without your knowledge. However, we may automatically collect certain data about you when you have provided such information through the use of our services and through your interactions with us.

We may also legally receive certain personal information from online vendors and service providers, such as fraud prevention companies. Additionally, we reserve the right to engage third-party service providers to provide technical support, process your online transactions, and content for games.

Please understand that we may have access to any information you may provide to these vendors, service providers, and third-party e-commerce services. Be assured that we will use and protect all personal information obtained as outlined in this Policy. Any information you provide will only be disclosed to third parties outside the company in accordance with this Privacy Policy, and we will take all necessary steps to ensure that our agreements with third-party service providers always protect your personal information.

6. DATA RECIPIENTS

We may transfer information you have provided to other entities within our group of companies and to our business partners. These companies include our parent companies, their parent companies, and all subsidiaries of these respective companies, as well as other companies with which we conduct business and have the necessary agreements.

Company employees, specifically the Data Protection Officer, the Anti-Money Laundering Officer, payment and anti-fraud analysts, customer service agents, members of the loyalty program team, VIP player account managers, and other selected employees will also have access to your personal information to fulfill their duties and provide you with assistance.

Our employees who have access to player personal information or are associated with its processing have signed confidentiality agreements to respect the confidential nature of this information in accordance with applicable gaming, data protection, and privacy laws.

To provide you with efficient service, we and/or our service providers may require the transfer of your personal information from one country to another within the European Union (EU) and the European Free Trade Association (EFTA) as well as to certain data processing providers who may be based outside the European Economic Area (EEA). Therefore, by browsing the website and communicating electronically with us, you acknowledge and agree to the processing of your data in these countries by our providers or subcontractors. We will always strive to ensure that your information and personal data are treated securely and in accordance with this Privacy Policy.

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing issues related to this Privacy Policy.

7. DISCLOSURE OF DATA TO THIRD PARTIES

We do not sell or rent your personal data to third parties.

We may disclose your personal information if required by law, regulation, or any other legal subpoena/warrant. We may also disclose your personal information to a regulatory or law enforcement agency if we believe it is necessary to protect the legitimate interests of the company, its customers, or any third party.

Personal information will only be disclosed to third parties in the following cases:

a) When we are required to do so by law;

b) To comply with our legal and regulatory obligations to relevant licensing and regulatory authorities as well as other applicable legislation or any other relevant authority in its jurisdiction;

c) When the company believes it is necessary to transmit information to protect the security of its site, its players, or others, or to respond to a request from authorities;

d) If our business service providers need this data to perform their duties;

e) To any other third party with the player's prior consent.

We use third-party data processors to process limited personal information on our behalf. These service providers support the website, particularly regarding website hosting and operation, marketing, analysis, website improvement, and email newsletter delivery. We will ensure that the transfer of personal information to the recipient is compliant with applicable data protection legislation and that the same obligations are imposed on the subcontractor as those imposed on us under a data-sharing agreement.

Our websites may also include social media features (such as the "Share" or "Like" buttons). Such features are provided by third-party social networks such as Facebook. When we collect data this way, its processing is governed by the privacy policy of the relevant social networks. Additionally, we may disclose personal information if we acquire new businesses. If the Company undergoes changes in its structure, such as a merger, acquisition by another company, or partial acquisition, it is very likely that the personal information of our customers will be included in the sale or transfer. Under our Policy, we will inform our players by email before a personal information transfer occurs.

Please note that our content may contain links to third-party websites to provide relevant references. We are not responsible for such external content, which may contain different privacy policies and data processing conditions.

8. DATA STORAGE

As stated in our Terms of Use, the Casino and you can decide to close your player account at any time. After closing your account, we will retain your personal information for as long as required by law. This data can only be used if requested by competent authorities in the context of investigations involving financial and tax documents, fraud, money laundering operations, or investigations into any other illegal activity.

Please note that due to anti-money laundering regulations in EU countries that allow gambling, we are obliged to retain the personal information of players submitted during registration and all data transmitted during the operational period of a player account for a minimum of five years from the player's last transaction or account closure. Therefore, we will not be able to accept requests to delete personal data before the end of this period.

9. SECURITY OF YOUR DATA

We hereby acknowledge that when collecting and processing your personal information to manage your player account, we are bound by strict legal provisions regarding personal data protection. Therefore, we strive to protect your personal information and respect your privacy in accordance with best business practices and applicable regulations. Committed to providing secure services to players, we will take all reasonable precautions to ensure that all the information you have submitted via the website is protected.

Player accounts are only accessible through the username and password they have chosen. You can also set up the two-factor authentication (2FA) procedure as additional protection against unauthorized use of your account. You are responsible for keeping your login information confidential and ensuring that it cannot be accessed by another person.

10. YOUR RIGHTS

Data protection law grants you, as a data subject, certain rights in certain circumstances. In accordance with the law, you have the right to:

• Request access to your personal data. This means that you have the right to request, free of charge, a copy of the personal data we hold about you.
• Request the correction of your personal data. This means that if any personal data we hold about you is incomplete or incorrect, you have the right to have it corrected. However, please note that we may need you to provide proof and documents (such as your identity documents or proof of address) to justify your request. It may be refused due to our legal obligations.
• Request the deletion of your personal data. This means that you can request the deletion of your personal data when we no longer have a legal reason to continue processing or retaining it. Please note that this right is not absolute, meaning we may not be able to comply with your request when we are required by a legal obligation to retain the data, or when we have reasons to believe that retaining the data is necessary for us to defend ourselves in a legal dispute.
• Object to the processing of your personal data when we rely on our legitimate interests (or those of a third party) to process your data and you believe that the processing of your data in this manner affects your fundamental rights and freedoms. However, in some cases, we may be able to demonstrate that we have compelling legitimate grounds to process your data that may override your rights and freedoms. You can submit your objections to the processing of your personal data based on the company's legitimate interests mentioned above by contacting our data officer.
• Request the restriction of the processing of your personal data – You can ask us to temporarily suspend the processing of your personal data in one of the following cases: (a) when you want us to establish the accuracy of the data, (b) when our use of the data is illegal but you do not want us to delete it, (c) when you need us to retain your data even when we no longer need it to allow you to establish, exercise, or defend legal rights, or (d) when you have objected to the use of your data but we need to verify whether we have overriding legitimate grounds to use it.
• Request the transfer of your personal data (i.e., data portability). This means that you can ask us to provide you with certain data that we process about you so that you can transfer it to another controller. This right only applies to data acquired by automated means that you initially consented to use, or when we used it to fulfill our obligations under a contract concluded with you.
• Withdraw your consent at any time when we rely on your consent to process data. Withdrawing your consent will not affect the lawfulness of processing carried out by us up to the point you withdraw your consent. Withdrawing your consent means that you no longer want us to process your data in this way in the future. This means that you can no longer consent to us providing you with certain services (such as commercial services). You can withdraw your consent at any time via the account profile settings on the website.
• File a complaint with a supervisory authority.

To exercise your rights as explained above, we may need to request specific information about you to help us verify your identity. This is a security measure to ensure we are sure you are the person to whom we disclose your personal data.

We will do our best to respond to all legitimate requests within one month of submitting the request. If your request is particularly complex, or if you have made several requests within a certain period of time, it may take us longer than this period. In such a case, we will inform you of this extension.

11. CONTACT US

You can always contact us regarding this Policy if you want to:

a) Confirm the accuracy of the personal information we have collected about you;

b) Request information about our use of your personal information;

c) Prohibit future use of your data for direct marketing purposes;

d) Update or correct any information you have provided to us (in such cases, you must provide any proof we are entitled to request to make such changes). Please note that it is illegal to provide us with false personal information and it is your responsibility to ensure that we always have correct and updated information.

For any questions regarding this Privacy Policy or the protection of your personal data, please contact our Data Protection Officer at: contact(@)cazino-big.com.

Additionally, under Article 77 of the GDPR, you have the right to lodge a complaint regarding your data processing with a supervisory authority, particularly in the Member State of your habitual residence, place of work, or place of an alleged infringement.

12. COOKIE POLICY

When you visit our website, our system automatically collects information about your visit, such as your browser, IP address, and the referring website. This data collection may be conducted in collaboration with our platform providers and partners. We may receive general demographic data or data related to the use of our website by its visitors. We do not use the automatically collected information to personally identify you without your consent.

To collect the information in question, we use cookies and similar tracking tools. Cookies are small text files that are saved on your computer or device when you visit the pages of our website. Some cookies are essential for the functioning of the site; others improve your experience on the site and help us provide you with better service. Here are the types of cookies we use and their purposes.

Necessary cookies: They allow navigation and basic functions of websites (e.g., access to member-only areas). Functional cookies: We may analyze your use of our website (e.g., your session key, language, or region) to save these settings and offer you a more personalized experience. Advertising cookies: They allow us to measure the effectiveness of our commercial content. These cookies are provided by our partners to track website visits and new player registrations through advertising. We do not share your personal information (such as your name or email) with affiliate partners, except for site visit data collected directly by these advertising cookies. However, data corresponding to your website visit may be linked to other personal information collected by other sources by the providers. This external data processing is governed by the privacy notices and policies of these third-party providers.

Additionally, we use several third-party service providers who have also placed cookies on this website to provide their services. These services allow us, but are not limited to, improving your experience by tracking your activity on the website, and measuring the effectiveness of the website and our marketing campaigns. Most online browsers automatically accept cookies. If you prefer, it is possible to block some or all cookies, or to delete cookies that have already been installed by changing your browser settings. However, we recommend that you do not block or delete your cookies as this may restrict your use of our website.

13. NETENT GAMES

When you play casino games developed by NetEnt, NetEnt's privacy policy also applies. This policy can be found here.