PHILOSOPHY

At Cazino BIG, we firmly believe that winnings rightfully belong to those who dare to take risks. Winning is your reward, and you should enjoy it fully, without any constraints. Our philosophy is simple: you come, you play, and if you win, you take your winnings home.

That’s why we are committed to paying your winnings without limit and without delay. Our VIP support is available 7 days a week to handle all your requests and ensure that nothing disrupts your experience. We eliminate excessive document requests, delays that encourage cancellations, and split payments. We hate these practices as much as you do, and they have no place with us. We believe everything should be different.

Moreover, our general and bonus terms are simplified to the maximum. We want our players to play without fearing they have misread or misunderstood a condition. Our business model is simple: as players, we know it is essential to receive winnings quickly. To guarantee this and because we refuse any compromise on paying your winnings, we save on marketing, maintain a team reduced to the bare minimum, and offer bonuses sparingly.

At Cazino BIG, we are convinced that this approach is the only one that truly respects players and their passion for gaming.

LICENSE

We want to inform you that we are in the process of obtaining our new license. Those who know us are aware that we have always operated under a license, but recent changes that have forced us to change our site and technical partner require us to start the licensing process from scratch. These steps can be long and tedious, and unfortunately, we cannot give a precise timeline for their completion.

What does this change?

For us: We are more limited in terms of game providers and payment methods, as many require a valid license. This means we have to work with a restricted (though already well-supplied) catalog while waiting for our new license.

For players: We understand this may be a concern, and we are committed to maintaining impeccable customer support to quickly and effectively resolve any issues you may encounter. However, during this period, you will not have the ability to file a complaint directly with the licensing body.

We appreciate your understanding and patience during this transition period. Rest assured that we are doing everything possible to finalize these steps as quickly as possible to continue offering you an optimal and secure gaming experience.