Opening an account on Cazino-Big is quick and easy. Simply click on the "Sign Up" button in the top corner and fill in all the required information. You will then receive an email with a verification link that you need to click to verify your email address. Once your account is validated, you can start playing immediately.

We use a HUB that provides us with a package and connects us directly to the servers of official providers. Every bet is recorded and numbered by them. Moreover, we have always demonstrated great transparency. You can check the total amount of your bets, your winnings, and verify your ratio at any time.

The fastest way to reset your password is to click on the "Forgot Password?" link. You will then receive an email with a link to create a new password. If you cannot do this yourself or if you do not receive the email, please contact our customer service via the live chat interface or by sending us an email at contact(@)cazino-big.com. We will respond as soon as possible. You can also contact your dedicated agent. They will send you a temporary password so you can access your account and set a new secure password.

For credit card payments, it only takes a few seconds, and you can start playing all our games right after making a deposit. For cryptocurrency transactions, the time may vary: for example, a USDT transaction takes an average of 4 minutes, while a BTC transaction can take about 20 minutes.

Big is a small community. We work with a very small team and we strive to offer an ultra VIP service to extremely demanding players. We offer high withdrawal limits, very few restrictive bonus conditions, no wagering limits... For all these reasons, we consider that the minimum acceptable deposit amount is €40. On the other hand, we believe that the money players have on their balance belongs to them and that they can dispose of it as they wish. However, for accounting and legal reasons, we have to set weekly and monthly limits. These limits are as follows Up to VIP 3: €10,000 per week and €40,000 per month. VIP 4 to 5: €25,000 per week and €100,000 per month. VIP 6 to 8: €50,000 per week and €200,000 per month. VIP 9: €400,000 per month. These limits are designed to allow 95% of winnings to be processed immediately and in full from VIP level 4 upwards. You should also know that there is no limit to the number of deposits and withdrawals you can make on a daily, weekly or monthly basis.

We aim to provide the best possible payment service. Payments are usually made at the time of the request. In most cases, you will receive your winnings in less than an hour. However, it may happen that one of the people involved in the process is busy, or that your request occurs in the middle of the night. For these reasons, we guarantee that you will receive your winnings within a maximum of 12 hours.

Simply log in to your account and click on the "Bonus" tab. It displays all the information related to active bonuses and their wagering criteria. If you need additional instructions, feel free to contact our customer service by email or via the live chat interface.

To be eligible for the welcome bonus, you must make a deposit of at least €40 (or the equivalent in another currency). Don't forget to enter your bonus code in the "Bonus Code" field during the deposit and then click "Add." The bonus will be automatically added to your account once your deposit is successfully processed.

We consider bonuses to be a reward and a boost, not a constraint. That's why there is only a X1 wagering requirement on Cazino BIG. Our bonuses may seem less "generous" than some of our competitors, but that's because we want to give you total freedom regarding the amount of your bets, the choice of your games, and when you choose to stop and withdraw your winnings. Unless otherwise stated in the terms and conditions of a promotion, please visit our Bonus Terms of Use page for more detailed information.

It is rare, but some games may freeze. It is important to know that all sessions are recorded by the game providers and that every bet is traceable. In 99% of cases, you can resume your game by logging out/logging in, changing the address on your VPN, or using another browser. If this is not possible, you can contact our support. We will find the time and number of the bet and contact the game provider directly to obtain the report and replay of your session. However, the round is still played on the server, and any winnings will be credited to your account.

Absolutely. At Cazino BIG, the security of your information is our top priority. We do not keep any documents once your identity is verified. After verification, we simply note the approval in our system and destroy the submitted documents. As for your banking information, our website uses 128-bit SSL encryption (Secure Socket Layer) as well as the most innovative PGP protocol to ensure a safe and totally secure transfer of sensitive data. You can be assured that credit card numbers and personal information enjoy reliable protection, among the best in the world. Additionally, we do not collect or store any of your banking data. You can play with peace of mind, knowing that your personal and financial information is protected.

The verification of your account when making a deposit or withdrawal depends on the requirements of the payment processors you choose to use. Some payment processors may require an identity verification procedure (KYC - Know Your Customer). Depending on the method chosen for your deposit or withdrawal, you may need to send the payment company an identity document, take a selfie, and, more rarely, provide proof of address.

Of course! You can do this via your player area or by directly contacting your agent. At Cazino BIG, this type of request is taken very seriously and is treated immediately, without discussion. We give you the option to reopen your account after a certain period of time. To do so, please contact our customer service via the live chat interface or by sending us an email at contact(@)cazino-big.com. We will handle it as soon as possible.

Absolutely, and it's a good thing. Gaming should remain enjoyable, and this is an aspect we take very seriously. Requests are processed immediately by your agent. Please contact our customer service via the live chat interface or by sending us an email at contact(@)cazino-big.com. We will respond as soon as possible. However, it is important to note that a closed account has very little chance of being reopened. Even if we understand that the closure may be due to temporary frustration, we take strict measures, especially in the context of obtaining a new license. We will not take any risks in this regard. We recommend pausing your account. With us, the marketing policy is non-aggressive, you will never receive calls or emails from us to encourage you to play when your account is on pause. We believe it is up to you to decide when to play, and it is not up to us to encourage you.

We do not request documents to validate your account unless in specific cases. If we have doubts about your age or if suspicious elements appear in your profile or behavior, we may ask you to send us an identity document for verification.

At Cazino BIG, we offer ultra VIP service. Each player has a dedicated agent and a single contact on the casino. You can contact your agent by chat and by email. For VIP players, even more direct contact is available via a personal Telegram account. You can write, call, or leave a voice note to your agent, who will always respond very quickly between 10 AM and midnight. This personalized approach ensures that you receive the assistance you need efficiently and quickly.

The VIP levels on BIG are determined based on the total amount of your bets since your first bet on the casino. We take nothing else into account. Whether you are winning or losing, active or inactive, it doesn't change anything. Once reached, the VIP level is acquired for life.

Every week, you receive cashback on your losses from the previous week. Additionally, you benefit from birthday bonuses, cashback on the people you have referred, and rewards when passing VIP levels. However, we cannot offer free bonuses to discover the casino. We prefer to avoid complications related to conditions and limits that go against our philosophy, and we could have many big winners with this type of bonus. Our priority is to pay all our winners without constraints, rather than attracting a crowd of new players with free bonuses.

Yes, VPN is allowed. We advise you to choose a good VPN to maintain a smooth and bug-free connection. Do not hesitate to contact your agent for advice and recommendations.

The maximum withdrawal amount varies depending on the VIP level. Here are the details: New, VIP 1 and 2: Maximum withdrawable amount: €10,000 per week Maximum withdrawable amount: €40,000 per month VIP 3: Maximum withdrawable amount: €25,000 per week Maximum withdrawable amount: €100,000 per month VIP 4 to 7: Maximum withdrawable amount: €50,000 per week Maximum withdrawable amount: €200,000 per month (or the equivalent in another currency) VIP 8 and 9: Maximum withdrawable amount: €100,000 per week Maximum withdrawable amount: €400,000 per month Exceptions for higher withdrawal limits may be granted to VIP players. Each player is invited to contact their Account Manager (Host) to establish a personalized relationship and set withdrawal limits as well as other essential points according to your needs. Also note that there is no limit to the number of withdrawals you can make daily, weekly, or monthly.

All transactions incur fees, which are not charged by the casino but by the payment providers. For credit card transactions, the fees amount to 12%, distributed as follows: 7% is covered by the casino 5% by the player For cryptocurrency transfers, the fees are 5%, distributed as follows: 3% covered by the casino 2% borne by the player We understand that these fees may seem high, but they offer significant advantages: These ultra-fast solutions allow you to receive your deposits and withdrawals almost immediately. With non-existent payment delays and very high limits, the casino operates with very tight margins, which does not allow us to cover all the fees. However, we have implemented a cashback system designed to offset these costs.