Responsible Gaming

At Big, we take responsible gaming seriously and strive to ensure that gambling remains a source of entertainment above all else. To help you maintain a controlled and enjoyable gaming experience, we provide a range of responsible gaming tools that you can activate at any time.

We encourage open dialogue, and our agents are available to assist you and implement the protections you deem necessary. In some cases, if concerning behavior is detected, our agents may also take the initiative to suggest or even impose certain protective measures to safeguard your well-being.

Your gaming enjoyment and safety are our top priorities.

A Natural Commitment to Responsible Gaming

At Big, we believe that responsible gaming goes beyond protective tools—it also involves an ethical approach to gambling. That’s why we reject aggressive marketing strategies that encourage excessive deposits.

Respecting responsible gaming also means that a validated withdrawal cannot be canceled, preventing the temptation to gamble funds that were meant to be cashed out. Additionally, we are committed to not overwhelming our players with promotional offers that push them to deposit more frequently or in larger amounts.

This commitment is an integral part of our philosophy and guides our daily actions, without requiring any special request from our players.

Our Technical Tools:

Loss Limit

A loss limit allows you to set a maximum amount you are willing to lose over a given period—daily, weekly, or monthly. This is a net loss limit, meaning any winnings made during this period are not counted in the calculation. Therefore, if you are in profit, you can continue playing with your winnings until you reach your loss limit.

To activate this protection, simply contact your agent, who will immediately apply the limit according to your request. This feature will also soon be available directly in your profile.

Self-Exclusion

If you wish to temporarily exclude yourself from gaming, simply contact an agent and specify the duration of your exclusion. Your access will then be suspended until the chosen date.

For an indefinite self-exclusion, your account will remain locked until you explicitly request reactivation. This exclusion requires a minimum period of six months from the date of your request. Once this period has passed, your situation will be reviewed, and the potential reopening of your account will be subject to a formal assessment of your ability to gamble responsibly.

Temporary Exclusion

At Big, the safety and well-being of our players are a priority. If we determine that your gaming activity poses a risk to you, we reserve the right to enforce a self-exclusion on your account.

Additionally, if you inform us of financial difficulties or concerns related to your gambling habits, we may suspend your deposits for a specified period. This break will allow you to step back, reassess your priorities, manage your finances more effectively, or simply focus on other aspects of your life.

Closing My Account on Big

Big allows you to close your account if you wish. There are several reasons why a player might choose to do so: lack of interest in online gaming, personal reasons, gambling-related issues, and more.

To close your account, please submit a request to your agent or our customer support via email at contact (@) cazino-big.com.

Reactivating a Closed Account

If you wish to reactivate your account, you must formally request it in writing via chat or email (support (@) cazino-big.com). A minimum cooldown period of 24 hours must pass between the account closure and reopening. In some cases, Big may, at its discretion, conduct internal checks before deciding to reactivate an account.

Support Organizations

If you are concerned about your gambling habits or those of someone close to you, there are several external support organizations that can provide guidance and assistance.

Gamblers AnonymousWebsite: https://gamblersanonymous.org/ga/

Gambling TherapyWebsite: https://www.gamblingtherapy.org/Contact: [email protected]

National Council on Problem GamblingChat: https://www.ncpgambling.org/help-treatment/chat/

GamtalkGamtalk provides information on helplines, treatment options, and online resources from global organizations dedicated to helping individuals struggling with gambling issues.Website: https://www.gamtalk.org/treatment-support/

Minors

Underage gambling is illegal and applies to anyone under the age of 18 at the time of account registration.

No winnings will be paid to players identified as minors.

Parental Advice

• Do not leave your computer unattended while casino software is running.
• Protect your casino program with a password.
• Do not allow minors to participate in any gambling activity.
• Keep your casino account number and payment cards out of minors' reach.
• Do not save your passwords on your computer.
• Limit your children's online time and use software to prevent access to inappropriate content.

Blocking Gambling Sites

There are gambling site-blocking applications that restrict access to gambling websites to protect yourself or, in some cases, to safeguard a minor from gambling exposure.

BetBlockerhttps://www.betblocker.org/

NetNannyNetNanny offers protection tools, including website and app blocking and parental controls.Website: https://www.netnanny.com/

GamBlockGamBlock is a mobile application that blocks access to thousands of gambling sites and provides access to helpful resources.Website: http://www.gamblock.com/

Big accepts no responsibility for third-party software.

At cazino-big.com, we are committed to promoting responsible gambling. We encourage you to set limits, take breaks, and seek help if you need it. Remember, gambling should be a fun and enjoyable activity, not a source of stress or harm.