Terms and Conditions
This document outlines the rules and obligations under which you may use our website (hereinafter referred to as the website). Please read these terms of use carefully before you start using the website.
Definitions
"Account" means an account you hold with us (through the website) for the purpose of placing bets and playing games via the website.
"Account Balance" means the real money amount in your account at any given time, excluding pending bets and any amounts confiscated by us or owed to us for any reason.
"Games" means all games, gambling activities, and betting services offered from time to time on the website, including but not limited to casino games, poker, bingo, lottery, sports betting, live betting, and all one-off tournaments and events.
"Shared Gaming Platform" means a server, platform, and software system that allows you to play games, tables, and tournaments with players registered with other companies via websites that provide access to the same server, platform, and software system.
"Software" means the software we expressly make available to you on the website to enable you to play or participate in the games.
"Website" means www.cazino-big.com
1. Company
1.1 www.cazino-big.com is owned and operated by XXXXXX (hereinafter referred to as "BIG" or "We"), a company headquartered at - company address -.
‘’COMPANY NAME'' is authorized to offer its services in accordance with the operating certificate (application number XXXXXXXXX) issued by XXXXXXXX.
2. IMPORTANT NOTICE
2.1 By registering on www.cazino-big.com (the "Website"), you enter into a contract with COMPANY NAME and agree to be bound by: (i) these Terms and Conditions, (ii) our Privacy Policy, (iii) our Cookie Policy, and (iv) the rules applicable to betting and gaming as outlined in these Terms and Conditions ("Agreement"). You acknowledge that you have read, understood, and accepted all these terms.
2.2 Please read this Agreement carefully to fully understand its content. If you have any doubts regarding your rights and obligations, consult a legal advisor before using the Website. If you do not accept these terms, do not access, visit, or use any part of the Website, including its subdomains, source code, or APIs.
3. GENERAL PROVISIONS
3.1 By registering on www.cazino-big.com, you ("You," "Your," "Yourself," or "Player" interchangeably) enter into an agreement with BIG.
3.2 You must read this Agreement in its entirety before using BIG’s services or products. Please note that this Agreement is a legally binding contract between you and BIG.
3.3 These Terms and Conditions come into effect as soon as you complete the registration process, which includes checking the acceptance box for these Terms and Conditions and successfully creating an account. By using any part of the Website after account creation, you accept these Terms and Conditions applicable to the use of the Website.
3.4 We have the right to modify these Terms and Conditions at any time and without prior notice. If we make such changes, we may take appropriate steps to draw your attention to these changes (e.g., via email or by placing a notice prominently on the Website along with the modified Terms and Conditions), but it will be your sole responsibility to check for any amendments, updates, and/or modifications. Your continued use of the Website services after such changes will be deemed as your acceptance and agreement to be bound by these amendments, updates, and/or modifications.
3.5 The terms of these Terms and Conditions shall prevail in the event of any conflict between the terms of these Terms and Conditions and those of any game rules or other documents referenced herein.
3.6 These Terms and Conditions may be published in multiple languages for informational purposes and to facilitate player access. The English version shall constitute the sole legal basis of the relationship between you and us, and in case of any discrepancy regarding any translation, the English version of these Terms and Conditions shall prevail.
4. GAMING ACCOUNT
Registration
4.1 To place bets on BIG, you must first personally create an account ("BIG Account").
4.2 Registration as a player requires a personally submitted account application, including information such as your email address, full name, date of birth, and phone number.
4.3 If this information is incomplete, inaccurate, or not up to date, BIG may suspend the account registration.
4.4 All applicants must be at least 18 years old or the legal age of majority as determined by applicable laws. BIG reserves the right to request proof of age from any player and suspend their account until satisfactory documentation is provided. BIG takes its responsibilities regarding responsible and underage gambling very seriously.
4.5 BIG will not accept registrations from individuals who:
a) Are under 18 years old or have not reached the legal age for gambling in their jurisdiction;
b) Reside in jurisdictions where gambling is illegal or prohibited. BIG is not able to verify the legality of the Service in each jurisdiction, and it is the User’s responsibility to ensure that their use of the Service is legal;
c) Provide misleading information or attempt to use third-party information;
d) Are citizens or residents of the following countries: United States, Cyprus, Comoros, North Korea, Iran, Myanmar, or Israel.
4.6 BIG reserves the right to refuse any account registration request at its sole discretion.
KYC (Know Your Customer)
4.7 You guarantee that all information provided in your application is accurate, up to date, and complete.
4.8 BIG may require at any time any KYC documentation deemed necessary to verify your identity and location. Until this verification is completed, BIG reserves the right to restrict access to services, payments, and withdrawals. BIG may also disclose your information if required by law or in accordance with its privacy policy, and you agree to this possibility by using the service.
Multiple Accounts
4.9 Only one account is allowed per player. Any attempt to open multiple accounts, whether under your name or another, or to use a third party’s account, will result in the immediate closure of all involved accounts, forfeiture of funds, and a ban from the site.
4.10 If BIG has reason to believe that you have registered and/or used more than one account, or that you have collaborated with one or more persons using multiple different accounts, BIG shall be entitled to consider these accounts as multiple BIG accounts and suspend or close all such accounts. BIG shall also be entitled to withhold funds until the player proves they did not attempt to create multiple accounts.
4.11 If you discover that you have multiple registered participation accounts, you must notify us immediately. Failure to do so may result in your participation account being blocked and funds retained.
User Responsibility
4.12 It is your sole responsibility to ensure that your login information is kept secure. You must not disclose your login information to anyone.
4.13 We are not responsible for any misuse or abuse of your BIG account by third parties due to your intentional, accidental, active, or passive disclosure of your login information.
4.14 You are prohibited from selling, transferring, or acquiring BIG accounts to or from other players.
4.15 You must notify us as soon as you become aware of an error regarding your account or any calculation related to a bet you placed. We reserve the right to declare null and void any bet subject to such an error.
4.16 You are responsible for all activities that occur under your account.
Suspension and Closure by BIG
4.19 BIG shall have the right to close or suspend your BIG account if:
a) BIG believes that you are using or have used the Website fraudulently, collusively, for illegal and/or inappropriate purposes;
b) BIG believes that you are using or have used the Website unfairly, have deliberately deceived or taken unfair advantage of BIG or any of its customers, or if your BIG account is used for the benefit of a third party;
c) You do not comply with these Terms and Conditions, applicable regulations, or fair use of our services, or BIG suspects that you are a compulsive gambler without having self-excluded;
d) BIG believes that any of the events mentioned in (a) to (d) above may have occurred or is likely to occur.
For the full Terms and Conditions, please refer to our website.
4.20 If BIG closes or suspends your account for any of the reasons mentioned in 4.19, you will, to the extent permitted by applicable laws, be liable for all claims, direct losses, liabilities, damages, costs, and expenses incurred or suffered by BIG (collectively, the "claims") resulting from this and must, to the extent permitted by applicable laws, indemnify and hold BIG harmless on demand for these claims.
4.21 In the circumstances referred to in 4.19, BIG will also be entitled to cancel any bets placed by you as a result of such actions on your part or to withhold and/or retain any amount that would otherwise have been paid or payable to you (including winnings) to the extent permitted by law.
4.22 We reserve the right to suspend or terminate your account at any time, with or without notice, if we suspect that your account has been compromised or is being used in violation of our terms of use.
4.23 If BIG closes your account, it will inform you of the available means to withdraw the remaining balance from your account.
Our Liability
4.24 We are not responsible for any loss or damage you may suffer due to unauthorized access to your account.
4.25 We disclaim any liability for any loss or damage you may suffer due to your inability to maintain your connection secure and private.
5. YOUR WARRANTIES
5.1 Before using the Service and continuously, you represent, warrant, agree, and accept that:
Capacity
a) You are over 18 years of age or any other legal age of majority determined by the laws applicable to you, whichever is higher;
b) You have the full capacity to enter into a legally binding agreement with us and are not restricted by any form of limited legal capacity;
c) You are not diagnosed or classified as a compulsive or problem gambler;
d) You are not currently excluded from any gambling site or establishment. You will immediately inform BIG if you enter into a self-exclusion agreement with any gambling provider.
Jurisdiction
e) You are accessing casino-big.com from a jurisdiction where it is legal to do so;
f) You will not use our services when you are in a jurisdiction that prohibits placing and/or accepting online bets and/or playing casino and/or live games;
g) You accept and acknowledge that we reserve the right to detect and prevent the use of prohibited techniques, including but not limited to the detection of fraudulent transactions, automated registration and sign-up, gaming and screenshot techniques.
Funds and Taxes
h) You are solely responsible for reporting and accounting for all applicable taxes under the prevailing laws for all winnings you receive from us;
i) You are solely responsible for all applicable taxes that may be payable on cryptocurrency and fiat currency awarded to you through your use of the Service;
j) There is a risk of loss of cryptocurrency and FIAT when using the Service, and BIG has no liability to you for such loss;
k) You will not deposit funds from criminal or other unauthorized activities;
l) You will not deposit funds using payment methods that do not belong to you;
m) You will not withdraw or attempt to withdraw to payment methods that do not belong to you;
n) You understand that by participating in the Services available on the Website, you are taking the risk of losing the money deposited.
o) You accept and acknowledge that the value of cryptocurrency may change significantly based on market value;
p) BIG should not be considered a financial institution;
q) You will not engage in criminal activities via the BIG account;
r) All information you provide to us during the validity of this agreement is true, complete, and correct, and you must immediately inform us of any changes to this information;
s) You participate in the Games strictly in a personal and non-professional capacity and for recreational and entertainment purposes only;
t) You participate in the Games on your behalf and not on behalf of another person;
u) You have only one account with us and agree not to open additional accounts;
v) The telecommunications networks and Internet access services required for you to access and use the Service are entirely beyond BIG's control, and BIG shall have no liability for any failure, slowdown, capacity constraint, or other deficiency affecting them;
w) You will not engage in any fraudulent, collusive, rigging, or other illegal activity in connection with your or third-party participation in any of the games and/or services on the website and will not use any software-assisted or hardware device-assisted method or technique for your participation in any of the games and/or services on the website.
6. GAMING WARRANTIES
6.1 BIG guarantees that they:
a) Manage Player funds securely and appropriately; and
b) Manage personal information related to the Player in accordance with applicable law and its Privacy Policy.
6.2 The software is provided "as is," without any warranty, condition, or commitment, whether express, implied, statutory, or otherwise. BIG expressly excludes any implied conditions, representations, or warranties, including those relating to merchantability, compliance with expectations, or fitness for a particular purpose. BIG does not warrant that: (i) the website and services will meet your expectations; (ii) they will not infringe any third-party intellectual property rights; (iii) their operation will be error-free or uninterrupted; (iv) any defects will be corrected; or (v) the website and its servers will be virus-free.
6.3 You can contact BIG by email at support (@) casino-big.com or through your agent. If BIG determines, at its sole discretion, that your behavior, whether via live chat, email, or any other means, is abusive or disrespectful towards its employees, its affiliates' employees, or a third-party service provider, it reserves the right to suspend or close your account.
7. DEPOSITS
7.1 You may only participate in a game if your account has sufficient funds. To fund your account, you must use the payment methods available on the website. BIG does not offer any credit for participating in games.
7.2 You must ensure that the funds deposited into your BIG account are not linked to any illegal activity and do not originate from any illicit source.
7.3 Deposits must be made exclusively with your own funds.
7.4 Deposits to your account must be made solely for the purpose of placing bets on the website. If BIG reasonably determines that funds are deposited without a genuine intention to bet, it reserves the right to suspend or close your account. In such cases, BIG may also report the activity to the relevant authorities.
7.5 You acknowledge and understand that funding your BIG account can only be done using payment methods that you own.
7.7 Furthermore, you understand, accept, and acknowledge that if BIG discovers, detects, and/or identifies that you:
a) Fund your participation account using third-party payment methods; and/or
b) Have funded your BIG account with funds tainted by illegality, such activity will be considered a violation of the terms of service equivalent to fraud and, by extension:
7.8 BIG may, at its sole discretion, set a minimum deposit amount. The minimum deposit amount may be changed at any time. Please note that depending on the payment method you use, additional fees may be charged by payment providers.
7.9 Applicable service fees may be applied and modified. Some payment methods may not be available in all countries.
7.10 Deposits are processed immediately, and the updated balance is instantly displayed on the BIG account as soon as a payment service provider is used. BIG assumes no responsibility for delays caused by third parties. Please note that:
a) Some payment methods may incur additional fees.
b) Your bank or payment service provider may charge you additional fees for deposits or currency conversion in accordance with their terms and conditions and your usage agreement.
7.11 We reserve the right to use additional procedures and means to verify your identity when processing deposits into your BIG account.
7.12 Funds cannot be transferred from your betting account to another player's betting account.
7.13 BIG may refuse any deposit at its sole discretion. Users whose accounts are blocked or suspended must refrain from depositing with BIG.
7.14 If a player attempts to make a deposit while their account is blocked or suspended, BIG will have the right to retain the funds.
8. WITHDRAWALS
8.1 BIG reserves the right to refuse any withdrawal requested by a Player from their Account until:
a) The contact information provided, including your phone number, is incorrect, incomplete, or unverifiable;
b) The Player has met the minimum wagering requirement of 1x for each deposit.
8.2 BIG reserves the right to review your account and gaming activity. If a suspected violation of these terms or any applicable regulation is detected, BIG may, at its sole discretion, temporarily suspend deposits, withdrawals, and/or participation in games while conducting the necessary checks. You acknowledge and accept that BIG is not required to provide you with details of this investigation.
8.3 If, due to a technical, human, or other error, winnings that do not belong to you are credited to your account, they will remain the property of BIG and will be deducted from your balance. If you have withdrawn these funds before the error was detected, you will be required to reimburse the amount, which will be considered a debt to BIG, without prejudice to other legal remedies. In case of an erroneous credit, you must immediately notify us by email.
FIAT Withdrawals
8.4 Withdrawals from the BIG account are made via payments addressed to the player or transferred to a bank account held in the player's name, as indicated to BIG by the player. Before processing any withdrawal, BIG reserves the right to conduct a thorough verification if deemed necessary.
8.5 The minimum withdrawal amount is 100 Euros.
8.6 If you have multiple pending withdrawals, BIG reserves the right to process a single withdrawal summing up all requested amounts.
8.7 You are advised to check whether the payment method you use imposes additional fees. BIG will not be responsible for commissions or processing fees charged to you by third parties such as your bank, as this is beyond our control.
BIG aims to process withdrawals as quickly as possible, within legal limits and necessary verifications.
Cryptocurrency Withdrawals
8.10 Cryptocurrency withdrawals will be made to your designated cryptocurrency wallet address upon a valid withdrawal request.
8.11 All transactions must be verified to prevent money laundering. If a player becomes aware of any suspicious activity related to any games on the website, they must immediately report it to BIG. BIG may suspend, block, or close a BIG account and withhold funds if required under anti-money laundering laws or any other legal basis requested by a state authority. You acknowledge that funds in your account are consumed instantly when you play and that we do not provide refunds, returns, or retrospective cancellations.
Processing Times and Limits
8.12 Withdrawals are subject to limits imposed by your bank or financial service provider. Funds will be credited to your account within a maximum of 12 hours after your withdrawal request is received.
8.13 We reserve the right to conduct security checks for all withdrawals and will always conduct identity verification for withdrawals exceeding €5,000 or any other maximum amount set, as well as for withdrawals of funds not used for betting.
8.14 The maximum withdrawal amount in Euros (or equivalent in another currency) varies depending on VIP level and customer verification. The details are as follows:
- New: Maximum withdrawal amount of €3,000 per week and €10,000 per month.
- VIP 1 & 2: Maximum withdrawal amount of €5,000 per week and €15,000 per month.
- VIP 3: Maximum withdrawal amount of €15,000 per week and €30,000 per month.
- VIP 4 to 7: Maximum withdrawal amount of €30,000 per week and €100,000 per month.
- VIP 8 & 9: Maximum withdrawal amount of €100,000 per week and €400,000 per month.
8.15 Exceptions for higher withdrawal limits may be granted to VIP players. Each player is invited to contact their Account Manager (Host) to establish a personalized relationship and define withdrawal limits and other essential points according to their needs.
BIG commits to paying a maximum of €400,000 for a single win. However, some providers (or their games) may exceed BIG’s maximum win limits, and the company will honor such payments accordingly.
9. PLAYER FUNDS PROTECTION AND CHARGEBACKS
9.1 All funds you deposit with us in your BIG account, as well as any winnings, are held for you in separate client bank accounts/cryptographic wallets for the sole specific purpose of allowing you to place gaming bets and settle any fees or charges you may incur in connection with the use of our services. This means that your funds are protected from any use for other purposes.
9.2 If we suffer chargebacks, cancellations, payment refusals, or any losses incurred by BIG as a result of such actions due to causes attributable to you regarding your BIG account, we reserve the right to charge you for the relevant amounts incurred.
9.3 We may, at any time, offset any positive balance in your account against any amount you owe to BIG.
10. BET CONFIRMATION
10.1 Bets will only be valid once you have received confirmation of your bet's acceptance. Bets placed with insufficient funds in your account will be canceled.
10.2 A bet/stake you request will only be valid once accepted by BIG. Each valid bet/stake will receive a unique transaction code. We will not be liable for settling bets/stakes that are not issued with a unique transaction code. If you are unsure about the validity of a bet/stake, please check your account history or contact our customer support team.
10.3 In case of any dispute regarding the content of a bet, you and BIG agree that the transaction log database of BIG's internal control system shall be the final authority on the matter.
12. AUTHORITY / TERMS OF USE
12.1 You agree to abide by the gaming rules described on the website casino-big.com. BIG retains the authority to issue, maintain, and close the Service. BIG management's decision regarding any use of the Service or dispute resolution is final and cannot be reviewed or appealed.
COMPLIANCE WITH CONTROLLED MEASURES AGAINST MONEY LAUNDERING AND SANCTIONS
13.1 BIG expressly prohibits and rejects the use of the Service for any form of illicit activity, including money laundering, terrorism financing, or violations of trade sanctions, in accordance with laws, regulations, and standards from various jurisdictions. To this end, the Service is not offered to individuals or entities subject to sanctions or watch lists of the United States, the European Union, or other countries. By using the Service, you represent and warrant that you are not subject to such sanctions.
14. YOUR EQUIPMENT
14.1 The performance and proper functioning of the BIG website may be influenced by your computer equipment, mobile device, or internet connection. BIG does not guarantee uninterrupted access or a complete absence of defects or errors. Therefore, BIG disclaims any liability for malfunctions.
14.2 If you use a mobile device to place bets or wagers, please note that BIG cannot be held responsible for potential data loss or damages affecting your device.
15. FAIR USAGE
15.1 The website and its services are exclusively intended for recreational use, through betting and wagering on events or games.
15.2 Any use for illegal, fraudulent, abusive purposes or for the benefit of a third party is strictly prohibited. BIG may report any suspicious activity to the relevant authorities.
15.3 In case of suspected fraudulent or illegal acts, BIG reserves the right to suspend any payment and initiate legal action.
15.4 You will be held liable for any loss or damage suffered by BIG due to your fraudulent or criminal actions.
15.5 BIG reserves the right to refuse or cancel bets if required by law.
16. VIOLATION
16.1 Without prejudice to any other rights, if a User violates any provision contained herein, BIG reserves the right to take any action it deems appropriate, including termination of this Agreement or any other contract in force with the User and/or the initiation of legal proceedings against the User.
16.2 You agree to indemnify, defend, and hold harmless BIG and its shareholders, directors, agents, and employees from all claims, demands, liabilities, damages, losses, costs, and expenses, including attorney fees and any other costs, arising from:
a) your violation of this Agreement, in whole or in part;
b) your violation of any law or third-party rights; and
c) your use of the Service.
17. LIMITATIONS AND LIABILITY
17.1 Under no circumstances, including negligence, shall BIG be liable for any special, incidental, direct, indirect, or consequential damages of any kind (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or any other financial loss) arising from the use (or misuse) of the Service, even if BIG had prior knowledge of the possibility of such damages.
17.2 Nothing in this Agreement excludes or limits BIG’s liability in the event of death or personal injury resulting from its negligence.
18. PROPERTY RIGHTS AND USE OF SERVICE
18.1 BIG and its licensors own all rights to the Service, including its code, structure, and organization. This includes copyrights, trade secrets, and intellectual property.
Unless otherwise provided by law, you may not:
(a) copy, distribute, modify, translate, disassemble, decompile, or reverse engineer the website;
(b) use the Service in any unlawful manner or in violation of applicable regulations.
Any breach of these rules constitutes "Unauthorized Use."
BIG retains all rights not expressly granted to users and remains the exclusive owner of the Service. You are responsible for any damages, costs, or expenses resulting from Unauthorized Use. In case of suspected misuse by a third party, you must immediately inform BIG and cooperate with any related investigation.
19. DISPUTES
19.1 If a user wishes to file a complaint, please contact BIG's customer support team at [email protected]. If a dispute is not resolved to your satisfaction, you may seek recourse in the competent jurisdiction indicated below.
20. GOVERNING LAW
This Agreement is governed by and interpreted in accordance with the laws of Anjouan. You agree that the courts of Anjouan shall have exclusive jurisdiction over any claim, dispute, or disagreement related to this Agreement. You irrevocably waive any objection regarding the jurisdiction of these courts or the appropriateness of the venue where the action is brought.
21. SEVERABILITY
21.1 If any provision of this Agreement is or becomes illegal, invalid, or unenforceable in any jurisdiction, it shall not affect the validity or enforceability of any other provision in that jurisdiction or the validity or enforceability of that provision or any other provision in other jurisdictions.
22. CLAIMS
22.1 If you have a complaint regarding our services, you may contact our customer support team via live chat or email. We will strive to resolve the issue promptly.
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