Terms and Conditions

This document outlines the rules and obligations under which you may use our website (hereinafter referred to as the website). Please read these terms of use carefully before you start using the website. By using the website, you indicate that you accept these terms of use and agree to abide by them. If you do not accept these terms of use, please do not use the website or any of its services. By registering on our website, you accept the terms and conditions written on this page. You agree to be bound by these terms and conditions whether you access the website via a computer network, a mobile network, or any other means. Failure to comply with these terms and conditions may result in disqualification, closure of your account with us, forfeiture of funds, and/or legal action against you, as detailed in these terms and conditions. If you have any questions regarding these terms and conditions, we encourage you to seek independent legal advice before proceeding with the registration process.

Definitions

"Account" means an account you hold with us (through the website) for the purpose of placing bets and playing games via the website.

"Account Balance" means the real money amount in your account at any given time, excluding pending bets and any amounts confiscated by us or owed to us for any reason.

"Games" means all games, gambling activities, and betting services offered from time to time on the website, including but not limited to casino games, poker, bingo, lottery, sports betting, live betting, and all one-off tournaments and events.

"Shared Gaming Platform" means a server, platform, and software system that allows you to play games, tables, and tournaments with players registered with other companies via websites that provide access to the same server, platform, and software system.

"Software" means the software we expressly make available to you on the website to enable you to play or participate in the games.

"Website" means www.cazino-big.com

Eligibility

The website only accepts players from countries and geographical regions where online gambling is permitted by law. You are solely responsible for determining whether your access to and/or use of the website complies with the laws applicable in your jurisdiction.

Players from Israel, the United States, the Netherlands, Turkey, Latvia, the Netherlands Antilles, Belarus, Lithuania, Gibraltar, the United Arab Emirates, Jersey, Ukraine, Greece, Portugal, Cyprus, Angola, Albania, Iraq, Jamaica, Uganda, Pakistan, the Islamic Republic of Iran, Panama, Lebanon, Zimbabwe, Nicaragua, Yemen, the Central African Republic, Côte d'Ivoire, Sudan, Liberia, the Syrian Arab Republic, the Cayman Islands, Somalia, the Republic of the Congo, the Democratic Republic of the Congo, North Korea, Eritrea, Haiti, Sierra Leone, Ethiopia, Myanmar, South Sudan, Burkina Faso, Libya, Mali, Barbados, Rwanda, the Czech Republic, Serbia, Cuba, and Curaçao are prohibited from gambling with real money on Cazino BIG. The casino cannot guarantee the successful processing of withdrawals or refunds if a player violates applicable restrictions for certain countries.

The website only accepts adult players (the minimum age is 18 years) and players who have reached the age specified by the jurisdiction of the player's place of residence for online gambling. It is the player's sole responsibility to inform themselves about the laws and regulations in their jurisdiction regarding the age limit for online gambling.

The company reserves the right to request proof of age from the player and to restrict access to the website or suspend the accounts of players who do not meet this requirement.

When playing casino slots developed by NetEnt, the NetEnt privacy policy also applies. It can be found here: NetEnt Privacy Policy.

Account

Registration and Account Opening

To play real money games, you must first open an account with us. This involves filling out an online registration form, which we reserve the right to refuse. During registration, you must choose a username and password to access the website and use your account. You are solely responsible for the security of this information, and we will not be responsible for any misuse or abuse of your account by third parties due to the disclosure of your username and/or password.

If you lose your username or password, please contact us for a replacement, but we are not obliged to retain this information. If you lose your login details for any reason other than our error, we will not be responsible. You are only allowed to have one account, and any attempt to open multiple accounts may result in the blocking or closing of all your accounts.

KYC

While awaiting our license, we are not yet required to verify your identity. Even with the license, there are no clear instructions regarding KYC (Know Your Customer) policy. Therefore, we only perform identity checks in cases of suspected age or suspicious behavior, where we then request an ID.

However, some of our partners, such as payment service providers, may require KYC verification that you will need to complete directly with them. This may include providing a valid ID card and a selfie.

We are committed to simplifying your experience and facilitating your withdrawals as much as possible. Our goal is to validate your documents within minutes of receiving them, and we do not request any unnecessary documents beyond what is required by law and in the context of anti-money laundering measures.

Closing Your Account

You have the right to close your account at any time by sending an email to [email protected]. Your account will be closed upon receipt of the request. You are responsible for all activities on your account until it is closed. We will honor all contractual obligations made to you before closing your account. You are responsible for withdrawing the balance from your account when you close your account. We reserve the right to close your account at any time in accordance with these terms and conditions.

Termination of User Account

We reserve the right, at our discretion, to cancel your registration, withhold money from your account, suspend your account for a limited period, or close your account if:

• You breach any of these terms and conditions or any rules, terms, or conditions set out in any of the documents referenced here;
• We are not satisfied with the results of any security review;
• You have taken advantage or are suspected of taking advantage of a system or game error to achieve financial gain or obtain an unfair advantage;
• You have "charged back" or declined any purchases or deposits you made on your account.

Money

Deposits

To play real money games (as opposed to fun mode), you must deposit money into your account. You can only participate in real money games if you have sufficient funds in your account. We do not grant credit to allow you to participate in any of our games or use any of our services. All amounts must be provided by the user.

All necessary information to deposit funds into your account can be found on the My Account and Deposit pages of the website. You can use any of the methods specified on these pages that are available to you. Please note that some methods may not be available in your country.

You can also request that limits be set on the amount you can deposit into your account if you wish to control your spending. Depending on the chosen method, deposits may incur fees. Your bank may charge you independently for bank transfers and other payment methods. If you are unsure about the charges, we recommend that you contact your bank.

We accept payments in USD or €. We only settle credit and debit card transactions in USD or €. All credit and debit card payments made in other currencies will be settled in USD or €. Please note that you may be charged by your bank or financial service provider accordingly.

We may use third-party electronic payment processors and/or financial institutions ("Electronic Service Providers") to process financial transactions. You irrevocably authorize us to instruct these electronic service providers to handle deposits and withdrawals from your account and agree that we may give these instructions on your behalf in accordance with your requests submitted using the relevant function on the website. You agree to be bound by the terms and conditions of use of each applicable electronic service provider. In the event of a conflict between these terms and conditions and the terms of the electronic service provider, these terms and conditions will prevail.

When using a credit or debit card to deposit funds, your funds are cleared only when we receive an approval and authorization code from our electronic service provider. If we do not receive such authorization, your account will not be credited with those funds, and your card will not be charged.

All payments to your account must come from a payment source of which you are the designated account holder.

Please note that the minimum deposit amount is 40€.

Withdrawals

Deposited money must be wagered before it can be withdrawn, meaning the player's account must not be used solely for depositing and withdrawing funds. A fee of 10% may apply to deposits/withdrawals if the amount has not been wagered at least once.

To make a withdrawal, go to the withdrawal page. If you encounter any issues, contact your agent on Telegram or at [email protected]. Deposited funds must be wagered at a 1:1 ratio.

Withdrawals are subject to limits imposed by your bank or financial service provider. Funds will be credited to your account within 12 hours of receiving your withdrawal request.

We reserve the right to perform security checks on all withdrawals and will always conduct identity checks for withdrawals exceeding €50,000 or any other maximum amount set, as well as for withdrawals of funds not used for betting.

The maximum withdrawal amount in euros (or the equivalent in another currency) varies according to the VIP level. Here are the details:

VIP 1 and 2: the maximum amount that can be withdrawn is 10,000 euros per week and 40,000 euros per month.VIP 3: the maximum amount that can be withdrawn is 25,000 euros per week and 100,000 euros per month.VIPs 4 to 7: the maximum amount that can be withdrawn is 50,000 euros per week and 200,000 euros per month. VIP 8 and 9: the maximum amount that can be withdrawn is 100,000 euros per week and 400,000 euros per month.

Exceptions for higher withdrawal limits may be granted to VIP players. Each player is invited to contact their Account Manager (Host) to establish a personalised relationship and define withdrawal limits and other essential points according to your needs.

Games & Play

Availability of Games

Please note that some games may not be available in certain jurisdictions due to the policies of the game publishers, which may change over time.

The use of a VPN is not prohibited but may sometimes cause game malfunctions or connection issues.

1. Absolute Restriction

NetEnt will not allow the provision of NetEnt casino games to any entity operating in any of the following jurisdictions (whether or not NetEnt casino games are provided by the entity in that jurisdiction) without the appropriate licenses:

Bulgaria, Colombia, Croatia, Estonia, United States, Italy, Latvia, Lithuania, Mexico, Portugal, Czech Republic, Romania, Sweden.

1. Blacklisted Territories

NetEnt casino games cannot be offered in the following territories:

Afghanistan, Albania, Algeria, Angola, North Korea, Australia, Bahamas, Botswana, Bulgaria, Colombia, Croatia, Estonia, Ecuador, United States of America, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, Uganda, Pakistan, Panama, Philippines, Czech Republic, Romania, Singapore, Sweden, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Yemen, Zimbabwe.

1. Blacklisted Brand Territories

The following NetEnt branded games are subject to additional restrictions beyond the blacklisted territories mentioned above:

3.1 In addition to the jurisdictions listed in paragraph 2, the video slot Planet of the Apes must not be offered in the following territories:

Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.

3.2 In addition to the jurisdictions listed in paragraph 2, the video slot Vikings must not be offered in the following jurisdictions:

South Korea, Azerbaijan, Cambodia, China, United States, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, Thailand, Turkey, Ukraine.

3.3 In addition to the jurisdictions listed in paragraph 2, the video slot Narcos must not be offered in the following territories:

Indonesia, South Korea.

3.4 In addition to the jurisdictions listed in paragraph 2, the video slot Street Fighter must not be offered in the following territories:

Anguilla, Antigua and Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, Chile, Clipperton Island, Colombia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthélemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States of America, Uruguay, United States Virgin Islands, Venezuela.

3.5 In addition to the jurisdictions listed in paragraph 2, the video slot Fashion TV must not be offered in the following territories:

Saudi Arabia, Cuba, Jordan, Turkey.

1. The Universal Monsters games (Dracula, Creature from the Black Lagoon, Phantom's Curse, and The Invisible Man) are only accessible in the following territories:

Andorra, Austria, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Cyprus, Finland, Georgia, Greece, Hungary, Ireland, Iceland, Liechtenstein, Malta, Moldova, Monaco, Montenegro, Norway, North Macedonia, Netherlands, Poland, Russia, San Marino, Serbia, Slovakia, Slovenia, Turkey, and Ukraine.

Players from Canada are not permitted to play NYX (NextGen) games.

Game Payments

When we confirm the result of a game you have participated in, your winnings will be transferred to your account. You are solely responsible for all national and local taxes related to these winnings. Account balances cannot be transferred, substituted, or exchanged for other prizes.

In the event of an erroneous credit to your account, the amount will remain our property and will be withdrawn from your account. If you have withdrawn funds in error, you must repay the amount credited in error. You must immediately inform us of any incorrect credits at [email protected].

If we suspect abuse of deposits or transfers (for example, if an appropriate level of play has not taken place), we reserve the right to cancel deposits or transfers in part or in whole, withdraw the associated costs, and indefinitely close your account.

Shared Gaming Platforms

We reserve the right, but are not obliged, to operate and use a shared gaming platform. In the event that we manage or use a shared gaming platform, you agree that you may be pooled into common games or tables, at our sole discretion. You are not allowed to play games on a shared gaming platform against yourself using accounts set up via different websites. If we become aware that you are doing this, we may remove you from the game, confiscate any winnings you have made, and close your account. If you violate the terms and conditions of a website or company operating on the shared gaming platform, we reserve the right to block, in part or in whole, your access to the entire system so that you cannot play via a website or company using the shared gaming platform.

Games and Bonuses

The games are provided by third-party companies that license us to offer them on our site. These companies hold the necessary licenses to offer gaming services. We are authorized to manage the financial transactions related to these games, but since these games are neither authorized, managed, nor controlled by us, we offer no warranties and exclude all liability with respect to them. By playing these games, you acknowledge that you do not find the games or our website offensive, objectionable, unfair, or indecent.

Reporting Game Errors

If you have a dispute regarding the outcome of the games or any other activity, you must submit your complaint within 3 days of the incident via chat or email to [email protected]. If possible, provide a screenshot and a bet number.

Website

Access to the Website

You are responsible for taking all necessary steps to access the website and ensuring that anyone using your internet connection to access the website is aware of and complies with these conditions. Access to certain parts of the website is restricted to registered users.

Our Responsibility for Content

The material displayed on the website is provided without any guarantees as to its accuracy. To the extent permitted by law, we, along with our group members and affiliated third parties, exclude:

• All conditions and warranties implied by law, common law, or equity.
• Any liability for direct, indirect, or consequential losses or damages incurred by users in connection with the website or its use, including but not limited to loss of income, business, profits, contracts, anticipated savings, data, goodwill, management time, or office time, and any other loss or damage, regardless of cause, whether caused by tort (including negligence), breach of contract, or otherwise, even if foreseeable.

Intellectual Property Rights

We own or are licensed to all intellectual property rights on the website and its content. These works are protected by copyright laws and international treaties, and all these rights are reserved. You may use the website and its content only as expressly permitted by us. Reproducing, duplicating, copying, reselling, or creating derivative works from the website or its content is prohibited. You are permitted to print or download one copy of any page for personal use only, without modifying the printed or downloaded documents. Illustrations, photographs, video or audio sequences, and graphics must always be used with the accompanying text.

Commercial use of the website or its content, including public display, public performance, sale, or rental, requires written permission from us or our licensors. Any breach of these conditions will result in the immediate cessation of your right to use the website, and you must return or destroy all copies of the relevant documents.

The names, logos, and trademarks "Cazino BIG" and other marks on the website are our properties or those of our group or licensors, and you may not use them without our consent.

System and Game Errors

If you become aware of errors regarding your account or calculations involving a bet you placed, you must inform us immediately by writing an email to [email protected].

Betting and Games via the Website

All bets, games, participation in events or tournaments, deposits, and withdrawals of funds, as well as any other use of the website's services by you, are subject to the General Terms and Conditions of Gaming.

Prohibited Uses

You are allowed to use the website only for lawful purposes. The following uses of the website are prohibited:

• In a manner that violates any local, national, or international law or regulation.
• In a manner that is illegal or fraudulent or has any illegal or fraudulent purpose or effect.
• To transmit or send any unsolicited or unauthorized advertising or promotional material or any other form of similar solicitation (spam).

You also agree not to:

• Collect or store information about other users of the website, except in cases expressly provided by the normal operation of the site and within the limits of our policy on prohibited programs.
• Disclose information about any other person or entity, including, without limitation, personal data, usernames, passwords, and financial information.

Links to the Website

You may create a link to our homepage, provided it is done in a fair and legal manner and does not damage our reputation or take advantage of it. You must not establish a link from a website that you do not own. The website must not be framed on any other site, nor may you create a link to any part of the website other than the homepage. We reserve the right to withdraw the linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in our Casino General Terms.

Links from the Website

The website may contain links to other sites and resources provided by third parties. We have no control over these sites or resources and accept no responsibility for them, their content, advertising, services, products, materials, or availability. We are not responsible, directly or indirectly, for any loss or damage that may result from your use of or reliance on these sites or resources. If you decide to access such third-party sites or resources, you do so entirely at your own risk and subject to the terms, conditions, and policies displayed on those sites.

Changes to the Website

We aim to update the website regularly and may change the content at any time. If the need arises, we may suspend access to the website or close it indefinitely. Any material on the website may be out of date at any given time, and we are under no obligation to update such material. If you have any concerns about the material appearing on the website, please contact us.

Interactive Services (Live Chat)

We provide interactive services on the website to enhance your experience. We monitor all interactive services provided on the website and store all conversations. We exclude our liability for any loss or damage resulting from the use of any interactive service by a user, whether the service is moderated or not.

Uploading Content and Graphic Material to the Website

We will not be liable to any third party for the content or accuracy of any material posted by you or any other user on the Cazino BIG website. Anything you write must not:

• Contain obscene, offensive, hateful, or inflammatory material.
• Threaten, abuse, or invade the privacy of others, or annoy others.
• Contain any false or malicious material related to any business or entity, including ours.
• Refer to any fraudulent or illegal activity or be used to collude with others in connection with such activity.
• Promote sexually explicit material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age.
• Infringe any copyright, database right, or trademark of any other person.

If you do not communicate and behave respectfully, we may, depending on the severity of the offense, issue a warning or close your account.

Limitation and Exclusions of Liability

Your use of the Website and all the services we provide on the Website, including your download of the Software and participation in the games, is at your sole discretion and risk. The material displayed on the Website, the Software, the games, and any other service we provide are supplied without any warranty, condition, or guarantee. In particular, we do not guarantee that the functions contained in the games or the Software will meet your requirements or that their operations will be uninterrupted or error-free. We are not responsible for Software malfunctions, bugs, or viruses that result in data loss or any other damage to your hardware or software. We are not obligated to provide a redundant or backup network or system.

To the extent permitted by law, we, other members of our group of companies, and third parties connected to us expressly exclude:

• All conditions, warranties, and other terms that might otherwise be implied by law, common law, or equity.
• Any liability for any direct, indirect, or consequential loss or damage incurred by any user in connection with or arising from your use of the Website, any of the services we provide on the Website, the Software, or your participation in the games, including but not limited to any liability for loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; loss of management or office time; or any other loss or damage of any kind, however caused and whether caused by tort (including negligence), breach of contract, or otherwise, even if foreseeable.

Our maximum liability to you, if any, is limited to the amount you have deposited into your account in the previous 6 months minus the amount you have withdrawn from your account in the previous 6 months. To the extent that we cannot, under applicable law, disclaim any liability or exclude any implied warranty or condition, the scope and duration of such warranty or liability shall be the minimum permitted under the applicable law. Nothing in these terms and conditions affects our liability for death or personal injury resulting from our negligence.

Responsible Gambling

Playing for money in an online casino should be considered entertainment. However, some individuals may lose all control over themselves when gambling. Before you start playing, it is important to understand that gambling should never be seen as a source of income or a way to recover debts. It is helpful to keep track of the time spent and the amount of money spent daily in an online casino.

If you feel that you are starting to spend more money than you can afford or that gambling is beginning to interfere with your daily habits, we strongly advise you to consider certain measures that may help, such as setting limits on your gambling activities, opting for self-exclusion, and seeking help and support from independent and trustworthy organizations.

Personal Limits

To help you play responsibly, we offer the ability to set personal limits. If you wish to set limits, you must contact customer support at [email protected]

• Deposit Limit: A limit on your deposits for a day, week, or month.
• Loss Limit: A limit on your losses at the casino for a day, week, or month. Please note that the loss is based on the initial deposit and not on the accumulated winnings from the deposited amount.

Security and Disputes

Security Reviews

To maintain a high level of security and integrity in the system, we reserve the right to conduct a security review at any time to, among other things, validate your identity and age and check your financial transactions to prevent money laundering, potential violations of these terms and conditions, or applicable law. You authorize us, along with our agents (affiliated companies), to inquire and agree to provide the information or documents we may reasonably request to conduct a security review. You authorize us to use and disclose the information or documentation you provide to any third party we deem necessary to verify or validate it.

Disputed Results

Our records, or the records of third-party companies that operate the games, will be the final authority to determine the conditions of your participation in the games, the results of the games, and, if applicable, any activity that took place during a game and the circumstances under which it occurred. If there is a discrepancy between the result of a game displayed on the Software you have installed on your hardware and the server of the third-party game operator, the result displayed on the server of the third-party game operator will govern the outcome of the game. You agree and acknowledge that the random number generator (RNG) Software will determine the shuffle and distribution of cards and other randomly generated events required in the games.

Attacks and Other Violations

You agree not to access without authorization, interfere with, damage, or disrupt any part of the Website, any equipment or network on which the Website is stored, any Software used in the provision of the Website, or any equipment, network, or software owned or used by a third party. You must not transmit data or send or upload material containing viruses, trojans, worms, logic bombs, time bombs, keystroke loggers, spyware, adware, robots, data mining tools, or any other harmful programs or similar computer code designed to adversely affect the operation of any software or hardware, nor use any device, software, or routine to circumvent any operational element of the Website or attempt to interfere with the proper working of the Website, the server on which the Website is stored, or any activities conducted via the Website. You must not modify, adapt, translate, reverse engineer, decompile, disassemble, or attempt to discover the source code of any part of the Software on the Website. You must not create, publish, or distribute derivative works from any of the Software on the Website. You agree that the Software will not be shipped, transferred, or exported into any country or used in any manner prohibited by applicable laws, restrictions, or regulations. You must not attempt to gain unauthorized access to the Website, the server on which the Website is stored, or any server, computer, or database connected to the Website. Breach of any of these provisions may constitute a criminal offense, and we will not hesitate to report such breach to law enforcement authorities. We will cooperate with those authorities by disclosing your identity to them.

We are not liable for any loss or damage caused by a distributed denial-of-service attack, viruses, or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of the Website or your downloading of any material posted on it or on any website linked to it.

Suspension and Termination

We will determine, at our discretion, whether there has been a breach of these terms of use of the Website. When a breach has occurred, we may take the action we deem appropriate, including any or all of the following:

• Immediate, temporary, or permanent withdrawal of your right to use the Website.
• Immediate, temporary, or permanent removal of any posting or material uploaded by you to the Website.
• Issue of a warning to you.
• Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.

Fraudulent Activities

We have zero tolerance for inappropriate gambling and fraudulent activities. We will seek criminal and contractual sanctions against any person involved in or suspected of involvement in fraud, dishonesty, or criminal acts, or collusion or suspected collusion with others involved in fraud, dishonesty, or criminal acts. This includes, but is not limited to, cheating, game manipulation, attempting to defraud us or other users of the Website, payment fraud, chargebacks, using stolen credit cards, money laundering, or any other attempts to deposit funds obtained by illicit means. We will withhold all payments due to you if your involvement in any of the above acts or activities is suspected and we reserve the right to suspend or close your account and bar you from further participation in the Website. If we deem it appropriate, we may share information regarding your fraud, dishonesty, or criminal acts (including your personal data) with any person we deem necessary, including our third-party licensors, shared gaming platform operators, other online gaming sites, banks, and credit card companies. We will also make the necessary reports to authorities.

We do not allow the use of software that would enable you to gain an unfair advantage over your opponents. This includes software designed to allow artificial intelligence to play on our platforms, such as programs that enable opponent profiling, player collusion, cheating, unfair play, or similar. You are not permitted to use such software.

We may take measures to detect and prevent the use of such artificial intelligence software by using various methods, including reading the list of running programs on your computer. This is for your safety and that of others.

Language Versions

All language versions should reflect the same principles. In the event of a conflict between different language versions of these terms and conditions, or any other term, condition, or rule appearing on the Website, the English version will prevail.

Indemnity

You will indemnify and hold us harmless, and, as applicable, our employees, officers, licensees, licensors, affiliates, and subsidiaries, on demand, from and against all costs, expenses, or losses suffered or incurred by us (including direct, indirect, or consequential losses, loss of profit, and loss of reputation) arising directly or indirectly from your breach of these terms and conditions, your fraud, dishonesty, or criminal act, or your use of the Website or your participation in the games, or that of any other person using your user identification.